Terms of Service

RentalX Platform
Last updated: 22 February 2026

1. Overview

RentalX (“RentalX”, “we”, “our”, “us”) operates a SaaS marketplace platform that allows vehicle owners (“Hosts”) to list vehicles and customers (“Renters”) to book them.

RentalX acts only as a technology platform and is not the owner of the vehicles unless explicitly stated.

By using RentalX, you agree to these Terms.

2. Eligibility

You must:

• Be at least 18 years old
• Provide accurate information
• Have legal authority to enter contracts
• Hold a valid driver’s license (for renters)

We may suspend accounts that violate these requirements.

3. Platform Role (important)

RentalX:

• ✅ Provides the booking platform
• ✅ Processes service fees
• ❌ Does NOT own most vehicles
• ❌ Is NOT responsible for vehicle condition
• ❌ Is NOT a party to rental agreements between users

The rental contract is between Host and Renter.

4. User Accounts

Users agree to:

• Keep login credentials secure
• Provide truthful information
• Not misuse the platform
• Not attempt to hack, scrape, or reverse engineer the system

We may suspend or terminate accounts at our discretion.

5. Listings by Vehicle Owners (Hosts)

Hosts are fully responsible for:

• Vehicle legality and registration
• Insurance coverage
• Accurate listing details
• Vehicle safety and maintenance
• Compliance with local laws

RentalX may remove listings that violate policies.

6. Bookings and Payments

6.1 Service Fee

RentalX charges a small platform fee per booking.

6.2 Payment Processing

Payments may be processed via third-party providers (such as Stripe). Users agree to the provider’s terms.

6.3 Booking Confirmation

A booking is confirmed only when:

• Payment is successful
• The Host accepts the booking (if manual approval is enabled)

7. 🚫 No Refund Policy

All platform service fees paid to RentalX are strictly non-refundable.

RentalX does not provide refunds for:

• User cancellations
• Host cancellations
• No-shows
• Booking mistakes
• Dissatisfaction with the vehicle

Any rental refund (if offered) is strictly between Host and Renter according to the Host’s own policy.

8. Cancellations & Disputes

• RentalX is not responsible for disputes between users
• Users agree to resolve issues directly
• RentalX may assist but is not obligated to mediate

We reserve the right to take platform action in cases of abuse or fraud.

9. User-Created Platforms (SaaS feature)

RentalX may allow users to create their own branded rental platforms. Users of this feature agree that:

• They are fully responsible for their customers
• They must comply with all laws
• RentalX only provides the software infrastructure
• Subscription or usage fees are non-refundable

10. Prohibited Activities

Users may not:

• Upload false vehicle information
• Use the platform for illegal activities
• Attempt to bypass platform fees
• Interfere with platform security
• Use automated scraping or bots

Violations may result in permanent suspension.

11. Limitation of Liability

To the maximum extent permitted by law, RentalX shall not be liable for:

• Vehicle accidents
• Vehicle damage
• Personal injury
• Lost profits
• Disputes between users
• Host misconduct

Use of the platform is at your own risk.

12. Termination

We may suspend or terminate accounts at any time for:

• Terms violations
• Fraudulent activity
• Legal compliance requirements
• Platform abuse

13. Changes to these Terms

We may update these Terms at any time. Continued use of RentalX means you accept the updated Terms.

14. Contact

RentalX
Email: info@rentalx.al
Website: rentalx.al